Flight delays, cancellations, and overbookings are governed by complex regulations. This very basic guide clarifies passenger rights under EC261 and UK261, ensuring awareness of entitlements even if airlines fail to communicate them.
EC261 and UK261 obligate airlines to provide care and compensation for affected passengers. These rules apply to all flights departing from European airports and to EU-based airlines worldwide in case of the EC261; to all flights departing from UK airports and to UK based airlines worldwide in case of the UK261.
However, some carriers may not fully comply or may mislead passengers regarding their rights and this is why you would need expert assistance. In any case, in this article we have put together a small list of the most frequent asked questions related to flight disruptions.
Passenger Rights in Case of Flight Cancellation
Regardless of the cause, airlines must arrange an alternative flight at the earliest opportunity, either on their own service or through another carrier. Passengers are also entitled to meals and accommodation if needed. If the airline fails to fulfill these obligations, passengers can claim reimbursement for reasonable expenses, provided receipts are retained.
Timelines for Alternative Flight Arrangements
Regulations require airlines to re-route passengers under comparable transport conditions as soon as possible. However, interpretations vary. Some carriers may delay offering alternative flights on rival airlines unless no internal options are available within a set timeframe.
Compensation Eligibility for Canceled Flights
If an airline cancels a flight, passengers can request a refund or a seat on an alternative carrier. For short-notice cancellations (within one to two weeks), compensation may apply unless “extraordinary circumstances” are cited.
Definition of “Extraordinary Circumstances”
These include political instability, severe weather, security threats, and strikes unrelated to the airline’s own staff. Court rulings have excluded technical failures, ruling them as inherent to airline operations. Drone-related disruptions have also been recognized as extraordinary circumstances, however, these have been largely mitigated in recent years as the legislation about drone stepped up.
Compensation Amounts
Compensation depends on flight distance:
- Under 1,500km: €250 (£220)
- Between 1,500km-3,500km: €400 (£350)
- Over 3,500km: €600 (£525)
If the airline re-routes passengers to arrive within a specific time frame, compensation may be halved.
Overbooking and Passenger Rights
Overbooking is a common airline practice, relying on expected no-shows. While legal, affected passengers are entitled to compensation if denied boarding involuntarily. Airlines may seek volunteers to give up seats in exchange for negotiated benefits.
Understanding EC261 and UK261 ensures passengers can assert their rights effectively, particularly in cases where airlines fail to uphold their obligations.
This is exactly where Air Claim Experts would come in and help you with your flight disruption.