‘Extraordinary circumstances’ include situations beyond the airline’s control, such as severe weather, air traffic control issues, strikes, or unusual incidents like natural disasters or disruptive passengers. Each situation is reviewed individually. For instance, while heavy snow often qualifies as extraordinary, airports in snowy regions are expected to be prepared. If other airlines operate normally in the same conditions, the weather might not qualify as an extraordinary circumstance.

Certainly. AirClaimExperts simplifies the claims process for delayed flights, working on a ‘no win, no fee’ basis. This ensures you can pursue compensation with no risk.

No, a 1-hour delay does not meet the threshold for compensation. EU and UK passenger rights laws apply only when a delay exceeds 3 hours, unless a flight cancellation takes place and therefore a different set of rules might apply to your situation. Though inconvenient, shorter delays aren’t considered disruptive enough under current laws.

Yes, compensation may be possible depending on your travel destination. EU and UK regulations (EC 261 and UK261) cover both domestic and international flights departing from or arriving in Europe on EU or UK carriers.

Generally, delays due to adverse weather are considered ‘extraordinary circumstances’ and are not eligible for compensation. However, if the airline could have prepared for the weather and other flights were not affected, you may have grounds for a claim. Each case is assessed individually.

Under EU 261, compensation is awarded for delays caused by circumstances within the airline’s control, such as operational issues or overbooking. Extreme conditions like severe weather or air traffic strikes are classified as ‘extraordinary circumstances,’ which exempt the airline from compensating passengers.

If you travelled to or from the EU or UK, you might be eligible for compensation if your arrival was delayed by 3 or more hours. However, the delay must not have been caused by extraordinary circumstances beyond the airline’s control.

EU 261 provides compensation based on the distance and duration of delay. Short-haul flights (under 1,500 km) delayed over 3 hours may qualify for €250, while medium-haul flights (1,500–3,500 km) may be eligible for €400. For long-haul flights (over 3,500 km) with delays of over 4 hours, compensation can reach €600.

Yes, under EU 261, you retain the right to compensation even if the airline offers amenities like meals or accommodation. These provisions are separate from your entitlement to financial compensation for the inconvenience of a significant delay.

Yes, certain situations, such as political unrest, security concerns, or unforeseen safety issues, may exempt the airline from providing compensation under EU Regulation 261 if these fall under ‘extraordinary circumstances.’

Yes, many passenger rights laws allow claims for expenses caused by flight delays. Airlines generally review these claims and may reimburse essential costs like meals and accommodation. If your delay caused missed reservations, you may also be eligible for a claim. Always retain your receipts as proof of these expenses.

You can pursue compensation through various channels: engaging a claims specialist like ourselves, enlisting a solicitor, or negotiating directly with the airline if you feel confident and you have a great deal of time on hand.

Certainly! You have every right to reject the newly arranged flight and instead request an alternative flight that better fits your schedule or opt for a full refund.

The timeframe varies by country, but it’s advisable to file your claim as promptly as possible. In some locations, you may have as little as two months to make your claim.

Yes, eligibility for compensation depends on the reasons for the cancellation and the regulations of the departure country. You can quickly assess your eligibility by getting in touch with us via the different channels available.

You should continue to reach out to the airline persistently or consider seeking a refund through your travel agent or your credit card provider. Alternatively, you can decide to entrust your claim to us and we will do our best to secure the money you might be owed.

Whether you qualify for a refund hinges on the airline’s terms and conditions, as well as the type of ticket you purchased.

You are indeed entitled to a refund, and potentially compensation as well. While accepting a voucher may be an option if offered, it is not mandatory.

Generally, no. Compensation is typically not awarded for cancellations caused by adverse weather unless the airline failed to prepare adequately compared to other carriers.

Compensation amounts vary based on several factors, including the country of departure, the distance of the flight, and the duration of the delay.

Yes, should the airline cancel your flight, you are entitled to a refund or an alternative flight to your intended destination.

In the wake of Brexit, passenger rights in the UK (referred to as “UK261“) largely remain unchanged.

Unfortunately, there are no specific regulations in the USA mandating compensation for cancelled flights; any recompense is at the discretion of the airline.

If a delay results in you missing a connecting flight, the airline is generally required to arrange a new flight to your final destination. Under EU Regulation 261/2004, they must also provide essentials like food, drinks, and accommodation if necessary.
If the airline was at fault, you could be eligible for compensation of up to €600 if you reach your destination more than 3 hours late. Do note, however, if your connecting flight was on a separate booking, you may need to re-book independently, as airlines only cover connections booked through them.

If an airline-related delay causes you to miss your connection, they are responsible for arranging an alternative. Should they be unable to provide a solution, you may book a replacement flight yourself and request a refund.
However, if the missed connection is due to personal reasons (e.g., falling asleep while waiting), the airline isn’t required to re-book or refund.

You generally have up to 3 years from the date of the missed connection to file a compensation claim, although this can vary by country and airline.
It’s wise to check with our team of experts the applicable rules for your situation to ensure you don’t miss any potential compensation.

Your full journey may qualify for compensation if your flights were booked under a single reservation and are covered by laws like EC 261 in Europe. The missed connection must also be due to the airline’s fault.
However, in some cases, EU courts may interpret regulations differently, potentially excluding earlier segments from the compensation-eligible distance. If you’re uncertain, our team of experts can assist with determining eligibility.

Minimum Connecting Time (MCT) is the minimum time required to catch a connecting flight at a particular airport. If your initial flight is delayed, giving you less than the MCT to make your connection, you may qualify for compensation.

The easiest way is to get in touch with us via the available channels. Submit a claim with us, and our team will assess your flight details to determine if you’re eligible.

Yes, if the airline is at fault for the missed connection, you can file for compensation. However, you won’t be eligible if the missed connection was due to extraordinary circumstances or your own late arrival at the gate.

If the airline is responsible for you missing a connection, you’re entitled to compensation, along with additional rights that vary depending on where the disruption took place.

If an airline-related delay in your first flight causes you to miss a connection, you’re entitled to compensation. We recommend consulting with us on claiming your rights.

Yes, EU 261 includes compensation for missed connections, provided the disruption was caused by the airline.

If you’re denied boarding, you may be entitled to up to €600 in compensation under EU regulations, though the amount depends on the distance of your flight.

When denied boarding, you can choose between a refund of your ticket or re-routing to your destination. Additionally, you’re entitled to compensation, which varies based on where the disruption occurred and the distance of your journey.

Boarding denials are most often due to overbooking, where more tickets are sold than there are seats. You may also be refused boarding if you lack required travel documents (such as a visa) or pose a potential safety risk, for instance, due to intoxication.

Yes, airlines are required to provide compensation if you’re denied boarding, except in specific cases involving extraordinary circumstances.

Certainly! If you’re denied boarding due to an overbooked flight, you’re eligible for a ticket refund as well as potential compensation of up to €600 within the EU.

This regulation covers issues like denied boarding, cancellations, delays, and flight downgrades or upgrades. Airlines are obligated to provide care, assistance, and, in some cases, compensation. They must also ensure passengers are informed about their rights.

This regulation does not apply if you depart from a non-EU country with a non-EU carrier, lack a confirmed reservation, fail to check in on time, or are travelling at a free or reduced rate not available to the general public. Other exclusions include health and safety concerns or issues with travel documentation.

Denied boarding is when an airline refuses to carry a passenger who has arrived on time without a valid reason. Before doing so, the airline must first request volunteers willing to relinquish their seats for compensation.

If you’re denied boarding, you’re entitled to receive assistance, including refreshments, meals, and communication options, as well as alternative travel arrangements. Additionally, you will receive fixed compensation based on your flight’s distance

In cases of overbooking, airlines will first seek volunteers to give up their seats. If there are not enough volunteers, passengers are selected at random, though certain groups, such as those with reduced mobility, their carers, and unaccompanied minors, are usually exempt.