Flight delay, cancellation and overbooking are disruptions governed by complex regulations. This very basic guide clarifies passenger rights under EC261 and UK261, ensuring awareness of entitlements even if airlines fail to communicate them.
EC261 and UK261 obligate airlines to provide care and compensation for affected passengers. These rules apply to all flights departing from European airports and to EU-based airlines worldwide in case of the EC261; to all flights departing from UK airports and to UK based airlines worldwide in case of the UK261.
However, some carriers may not fully comply or may mislead passengers regarding their rights and this is why you would need expert assistance. In any case, in this article we have put together a small list of the most frequent asked questions related to flight delay, cancellation and overbooking,
Passenger Rights in Case of Flight Cancellation
Regardless of the cause, airlines must arrange an alternative flight at the earliest opportunity, either on their own service or through another carrier. Passengers are also entitled to meals and accommodation if needed. If the airline fails to fulfill these obligations, passengers can claim reimbursement for reasonable expenses, provided receipts are retained.
Timelines for Alternative Flight Arrangements
Regulations require airlines to re-route passengers under comparable transport conditions as soon as possible. However, interpretations vary. Some carriers may delay offering alternative flights on rival airlines unless no internal options are available within a set timeframe.
Compensation Eligibility for Canceled Flights
If an airline cancels a flight, passengers can request a refund or a seat on an alternative carrier. For short-notice cancellations (within one to two weeks), compensation may apply unless “extraordinary circumstances” are cited. The amount of compensation depends on the flight distance and the delay caused by the cancellation. For example, if the replacement flight arrives significantly later than the original schedule, passengers may be entitled to monetary compensation under EC261 or UK261.
To qualify, the cancellation must not be caused by factors beyond the airline’s control, such as extreme weather or air traffic control strikes. If the airline notifies passengers more than 14 days in advance, no compensation is due. However, if the airline informs you within 14 days and fails to offer a suitable alternative, you’re likely eligible. It’s also important to note that compensation is separate from the right to a refund or rebooking—meaning even if the airline puts you on another flight, you may still be entitled to financial compensation if the criteria are met.
Definition of “Extraordinary Circumstances”
These include political instability, severe weather, security threats, and strikes unrelated to the airline’s own staff. Court rulings have excluded technical failures, ruling them as inherent to airline operations. Drone-related disruptions have also been recognized as extraordinary circumstances, however, these have been largely mitigated in recent years as the legislation about drone stepped up.
Compensation Amounts
Compensation depends on flight distance:
- Under 1,500km: €250 (£220)
- Between 1,500km-3,500km: €400 (£350)
- Over 3,500km: €600 (£520)
If the airline re-routes passengers to arrive within a specific time frame, compensation may be halved.
Overbooking and Passenger Rights
Overbooking is a common airline practice, relying on expected no-shows. While legal, affected passengers are entitled to compensation if denied boarding involuntarily. Airlines may seek volunteers to give up seats in exchange for negotiated benefits.
Understanding EC261 and UK261 ensures passengers can assert their rights effectively, particularly in cases where airlines fail to uphold their obligations.
This is exactly where Air Claim Experts would come in and help you with your flight disruption.
Understanding Flight Delay, Cancellation and Overbooking
Flight delay, cancellation and overbooking are the most common causes of travel disruption, often resulting in missed connections, unexpected overnight stays, or lost time. These events can be stressful and costly, but EC261 and UK261 regulations are designed to protect passengers in exactly these situations. Knowing your rights when faced with flight delay, cancellation and overbooking can ensure you receive appropriate care, re-routing options, and potential compensation from the airline.
Understanding EC261 and UK261 ensures passengers can assert their rights effectively, particularly in cases where airlines fail to uphold their obligations.
This is exactly where Air Claim Experts would come in and help you with your flight delay, cancellation and overbooking issues.