I. General Information About Privacy Policy and Contact Details
AirClaimExperts recognises the essential role of safeguarding client data. Accordingly, we implement a thorough privacy protection policy that aligns with the GDPR (Regulation (EU) 2016/679), which mandates responsible handling of personal data.
Data Controller Information:
AirClaimExperts LLP (“AirClaimExperts”)
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: [email protected]
Contacting the Data Protection Officer:
To reach our Data Protection Officer, email [email protected] or send a letter to our office, marked “For the attention of the Data Protection Officer.” Please include your name, address, description of your request, and preferred contact method.
II. Subject Matter, Purpose, and Legal Basis of Data Processing
AirClaimExperts aids clients affected by flight disruptions, such as delays, cancellations, or denied boarding. The primary purpose of processing personal data is to support claim resolution per European Union Regulation 261/2004. Our data processing activities rely on legitimate interest and legal basis, ensuring all handling of data is authorised by law. Consent from clients is necessary for using our services, particularly for claims involving individuals under 16, for which authorisation from a responsible adult is required.
Information we may request includes:
– Passenger name, email, and contact details
– Disruption type and delay details
– Airline name, flight number, flight date, departure, and arrival points
– Incident description
III. Disclosure of Data to Third Parties
We may share data with third parties in specific circumstances, including:
– Relevant airline, national bodies, and legal authorities to pursue claims
– Professional advisers and legal representatives
– Financial institutions for payment processing
– Service providers, such as web hosting and flight data providers, under secure agreements
By consenting, you agree to the collection and processing of your data by authorised third parties acting on behalf of AirClaimExperts.
IV. Transfer of Data to Third Countries
In cases where data transfer outside the EEA is required, AirClaimExperts adheres to GDPR safeguards to ensure appropriate data protection. Using our services implies consent for data processing on servers and systems outside the EEA, where necessary for service delivery.
V. Integrity and Confidentiality of Personal Data
To protect against unauthorised access, we implement security measures aligned with Article 32 of GDPR. This includes regular testing and assessment of system security. We encourage clients to inform us of any potential privacy breaches so that we can take prompt action.
VI. Data Retention Duration
Personal data is retained only as long as necessary for compliance with relevant legal, consumer protection, and service requirements. Data retention times vary depending on purpose and legal obligations.
VII. Your Rights
Under GDPR, you have the right to:
– Access your data (Art. 15 GDPR)
– Rectify errors (Art. 16 GDPR)
– Request data erasure (Art. 17 GDPR)
– Restrict processing (Art. 18 GDPR)
– Data portability (Art. 20 GDPR)
– Object to processing (Art. 21 GDPR)
To withdraw consent, email [email protected]. Note that revoking consent may restrict access to our services. Any objections to data processing will be reviewed on a case-by-case basis.
VIII. Advertising and Marketing Policy
If you consent to receive communications from us, we may send information on offers via email, postal mail, or social media. Consent may be withdrawn at any time. We maintain social media accounts on:
– Facebook: https://www.facebook.com/airclaimexperts
– Instagram: https://www.instagram.com/airclaimexperts/
– Twitter: https://x.com/airclaimexpert
IX. Cookie Policy
Cookies help enhance website functionality and gather statistical data. AirClaimExperts uses:
1. Necessary cookies: Essential for website operation
2. Preferred cookies: Store personal preferences
3. Statistical cookies: Collect anonymous data
4. Marketing cookies: Present tailored advertising
Only necessary cookies are activated by default. Optional cookies can be enabled or disabled based on user preferences.
X. Closing Provisions
To finalise your consent, tick the box confirming agreement with our Terms & Conditions and Privacy Policy on our homepage. Consent is required before claim processing begins. By consenting, you acknowledge:
– Full acceptance of our policies
– Awareness of data processing both within and outside the EEA
– Consent for processing special category data, if applicable
– Confirmation of legal adulthood
Policy updates will be communicated as needed via email or our website. If any objections arise, you have four weeks to inform us, or the revised policy will be accepted by default.